Before reaching out to us, we kindly ask you to take a moment to peruse our FAQs, as they may contain the answers you seek. Should you not find the information you need and wish to contact us, please email: info@forucinema.com.
Order Arrival Time:
Our products are typically dispatched from our international warehouses, allowing us to offer you the best prices by eliminating middlemen. Shipping times can range from 3 to 6 days (US) once dispatched, though we've observed faster shipping times recently. We appreciate your patience and urge you to wait before contacting us.
Shipping times are subject to customs processing, which varies by country:
- Europe: 4-8 Days
- International: 6-10 days
Order Dispatch Status:
Orders are usually dispatched within 1-2 working days, sometimes even sooner. You'll receive a dispatch email once your order is on its way. Please check your SPAM/Junk folder in case it lands there. If you can't find the email or suspect it's been deleted, feel free to contact us at info@forucinema.com for real-time updates on your order status.
Damaged Items:
In the unfortunate event that your product arrives damaged, please photograph the damage and email us at info@forucinema.com. While we take care to adequately package our products, we cannot control how carriers handle them.
Partial Shipments:
If you've ordered multiple items, they may be shipped separately from different warehouses we operate. Don't fret if you don't receive all your items at once; they'll arrive in due time.
Order Changes or Cancellations:
If you need to modify your order, please contact us as soon as possible. We'll do our best to accommodate changes if your order hasn't been shipped yet. Once shipped, changes cannot be made, but we welcome returns if necessary.
Delayed Orders:
If your order hasn't arrived within 4 weeks from dispatch, please contact us for assistance. We offer a Money Back Guarantee or can resend your order.
Incorrect Address:
If you've provided the wrong delivery address, please notify us immediately. We can update the address if your order hasn't been shipped yet. Once shipped, we're unable to make changes.
Missing Confirmation Email:
If you haven't received a confirmation email after placing your order, please check your SPAM/JUNK folder. If it's still missing, let us know, and we'll resend it.
Billing Queries:
Any additional charges on your bank statement are likely due to conversion fees applied by your bank, not by us. Import/customs duty or VAT is the customer's responsibility.
Tracking Information:
Your tracking number should be in your dispatch email, but if it's not there, feel free to email us at info@forucinema.com for an update. Please allow 1-3 days for tracking to update on the carrier's system.
Payment Options:
We accept all major credit and debit cards, as well as PayPal payments. If your card is declined, please contact us for assistance.
International Shipping:
Yes, we offer worldwide shipping.